Customer Testimonials
Great job! Alex Fuentes found me a tire and got my car done same day! Keep me informed the whole time.
Was told 1-2 hours max when I arrived for an oil change and tire rotation. Three hours and 49 minutes later I’m leaving the dealership. I’m not sure on what planet is acceptable to take almost 4 hours for an oil change. Doesn’t seem to be an isolated incident either due to the line of four people in front of me waiting to ask where their vehicles are. I will not be returning and will be advising my company fleet maintenance personal to stay as far away from this place as possible.
If you value your sanity, I also ... Read More DealerRater - May 21, 2026
Above and beyond experience. Emilio is the guy for corvettes. Thank you for making our vision a reality when we ordered two corvettes to arrive together.
My husband and I had just parked when a friendly staff member guided us to Cecilia. Last month, we were car shopping for our son and visited several dealerships. We weren't very impressed by them; however, Cecilia was very professional and listened to what WE wanted. The Finance Manager, Hector, was also friendly and didn't try to sell us anything we didn't need. He even got us a better interest rate than from our bank! My husband bought the car he wanted, and he is very pleased with it. Thank you, Cecilia and Hector! Brian & Sharon
Excellent Dealership, Everyone here is so nice and helpful from Receptionist to the Salesforce and The Service Dept. Not only that but, they don't rush you into situations nor do haggle you!!!
I purchased a used Toyota Land Cruiser First Edition, working with Jordan. He worked hard and put up with a lot of my xx. But he got me everything that I wanted on the deal. It’s hard to find an honest car salesman.
Everyone was very friendly and helpful. We had a great experience. We told Jennifer what we were looking for and she showed us a beautiful vehicle that was perfect for us.
I like your people Alex that helped me out was real professional and they got the work done very quickly. Thank you very much.
Very friendly. Kept me informed of status even when I called. Explained problem in detail and what needed to be done.
Bad service representative never explained why they kept my car for 5 days and nothing was done
The after sale service is the worst. I should have seen red flags from the get GO DO MOT LEAVE THE DEALERSHIP WITJOIT THE VEHICLE READY THEY WILL NOT CARE ONE BIT ONCE YOUR GONE
An Insulting, Deceptive, and Systematically Dishonest Experience. Avoid at All Costs.
If I could give zero stars, I would. This was, without exaggeration, the most condescending and fundamentally dishonest car dealership experience I have had in over two decades of buying new cars. The process at Northside Chevrolet is not designed to create a fair deal; it is a systematic attempt to deceive and take advantage of customers, and I have the numbers to prove it.
Here is a factual, step-by-step breakdown of the bad-faith tactics you can expect:
1. The Bait-and-Switch on the Lease Payment:
Their own website's calculator ... Read More DealerRater - Oct 1, 2025
This dealership is the epitome of xxxx and why so many hate the car buying process. Beware of Northside’s FALSE discounted prices on their website in attempts to lure their customers in to purchase a vehicle. This is called bait and switch and illegal per the FTC. They will add mandatory add ons that raise the price $3-4k that is not reflected in their pricing until you start negotiating your trade, etc. A dealer cannot force a customer to buy add ons, however they refuse to remove them. Also, charging $1098 for the Northside Protection Package, which is just ... Read More DealerRater - Sep 24, 2025
Deceptive business practices. Advertised one price and then tell you that its MANDATORY to purchase special policies and service agreements like Value Shield and Forver Start, etc.and then they talk on several thousands of dollars for the "mandatory" add ons.
I inquired about purchasing a vehicle at the advertised price, but was told several dealer-added packages (NS Protection Package, Forever Battery, Intouch VP, Value Shield, etc.) were mandatory and could not be removed. These extras significantly increased the price beyond what was advertised. Under the FTC’s new CARS Rule, advertised prices should already include any mandatory add-ons, but in this case they were added on top. Unfortunately, I had to take my business to another dealer who honored their advertised pricing.
Kai was great to work with, he was very helpful and accommodating! He made the process easy and less stressful. He was also very easy to talk to while waiting. Kai and the rest of the team helped me navigate trading in my old car for one that I love.
Luigi was very helpful as well as the finance team. Nice experience and will be recommending to others
⭐️⭐️⭐️⭐️⭐️ A Truly Excellent Experience with Luigi Di Leo!
Luigi Di Leo was absolutely outstanding when purchasing our 1500 Chevy Silverado! From start to finish, he was kind, professional, incredibly knowledgeable and helpful throughout the entire process. He went above and beyond to provide helpful information, answered all of our questions with patience, and made the entire experience smooth, enjoyable and most importantly stress-free. It's rare to come across someone so dedicated and genuinely caring. I highly recommend Luigi to anyone looking for top-notch service, he's truly one of the best! Come look for Luigi and get your new vehicle. ... Read More DealerRater - Jul 11, 2025
Beware of Mandatory Add-ons! (even for USED)
I was shocked to find nearly $3,900 in non-negotiable add-ons tacked onto the price and this was for a used vehicle! These charges were presented as mandatory, including things like “Depreciation Protection” for $1,195, which sounds completely made up, all vehicles depreciate!
This kind of markup strategy feels deceptive and predatory, especially when other Chevrolet dealerships don’t engage in this practice. It’s incredibly frustrating to see this level of price inflation used to take advantage of customers.
If you value transparency and want to avoid being nickel-and-dimed, shop elsewhere. There are far better ... Read More DealerRater - Jun 25, 2025
My wife and I placed an order for a 2025 Tahoe z71, picked out all the options and placed a $1000 deposit with our credit card which was charged a processing fee which I know is common now and days. This was late March and during the past few months I had checked on Chevy.com and recently saw the truck had been built and delivered. I contacted our sales associate and he said truck had not been built yet. We went down to the dealer to speak with a manager just to find out they sold our Tahoe the day it ... Read More DealerRater - Jun 20, 2025
The staff especially Sam Hassan , was super friendly very helpful . Hassan excellent salesman , started all our paperwork online so we would have it when we got there. Even advice us to go online to ID.me so my husband. could get his veterans discount. We really appreciated that. We have already recommended him to a friend that is looking for a vehicle. I would recommend the dealership have cold water for customers.
Very courteous and friendly. Had a really good experience. Will return for other things I need to be fixed.
Oil change took too long even after having an appointment. I waited 2 long hours.
Took my 2021 chevy 1500 for transmission frailer on dec 16 2024 under factory warranty it took them 50 days to rebuilt my transmission. Apon receiving my truck i notice shudder on low speed call my service adviser Alex to report issue he said bring it back in for us to check it out after about 3 more weeks they said it was the upper and lower valve body and that the mechanic said it would take up to 1,000 miles to break in and that i would still notice the same shudder well over 1,000 miles later same problem when i called Alex back about the issue ... Read More DealerRater - Apr 22, 2025
The dealship has good prices. It's clean in the waiting area with TV and snacks
The oil change and tire rotation was quick and efficient. The customer service was was great from time of turn-in to puckup. I would return again for other services.
Disappointed with my experience at Northside Chevrolet. I spoke with a representative online and via text about a car I was interested in, and I was assured it would be ready when I arrived. However, the car wasn’t available, and I waited over an hour for it to be pulled up—only to find out I couldn’t even test drive it due to a low tire indicator. After spending $40 on Ubers and waiting over an hour, I left without even getting to drive the car. A complete waste of time.
Good service all the people is very friendly I recommend this dealership They provide you with all the comforts
The two people we dealt with for the actual purchase were nice and helpful. The other people we dealt with (manager and finance) seemed like typical car salesmen…fake and condescending. A couple of weeks after my purchase, the manager called me and needed me to re-sign ALL of the paperwork AGAIN. I had to do this on my phone, without knowing if things had been changed. I have asked 3 people now for a car manual, as my car didn’t have one inside. Now I’ve been told I can order my own and there’s a fee. No ... Read More DealerRater - Nov 19, 2024
Jennifer Schultz Luna was an amazing saleperson, and was very professional. Also the financial advisor was very professional. We are now chevy lifetime owners! Mike and Jackie Kellogg
Went austin to dealership for a car the already sold. Zero communication. Extremely rude behavior
Amazing experience with this dealership. Our sales man was Hassan and we also completed our financing paperwork with Adrian. Both very personable, friendly people. I have to give an extra shout out to Hassan! He is very knowledgeable and brings such a positive energetic vibe to the experience. He was there to answer any follow up questions I had following our purchase and we purchased a beautiful 2024 Duramax from them. We absolutely love it. Thanks everyone who helped us at Northside Chevrolet!
Northside Chevrolet provided exceptional service! Azam went above and beyond, personally delivering my Equinox EV to me and patiently explaining all of its features. Highly recommend!
Made a online request for a test drive with ashton for a zr2 on there web site . It was placed 3 days ahead of time for the 31 we arrived no one new anything about it finally ashton came out said let me set you up with a sales person. 15 minutes later we tell we want to test drive the zr2 says let me look it up to see where it is. Turns out vehicle was there I maintenance and not ready to be shown or test driven for at least a week . Worst dealer experience we have ever had . A real ... Read More DealerRater - Oct 9, 2024
Excelente servicio por parte de Luigi y el consecionario excelente experiencia en todo aspecto y momento
Paid cash for used car July. September, received plates but no title. Only one key
Very warm and welcoming facility, people were friendly. Sergio went above and behind to meet my needs
Always excellent customer care! They go above and beyond to take care of the customers needs.
Jennifer Schultz Luna was my wonderful salesperson giving us all the information we needed and found the right SUV for my family. We will definitely coming back. We felt very welcome
I took my 2020 Colorado in for repairs. Even though the truck is under warranty, they refused to do the repairs. They did still charge for the diagnosis. Don't take your vehicle there.
Hassan Marrerro was a great salesman. He helped me and husband find the perfect suv. He was patient with us and helped us until the end.
Sergio and Trevor were amazing and helpful. Both went above and beyond. Thank you team
This is fraud my truck has never been to the dealership in months. I called yesterday to see why I received an invoice, I was informed It was for a Manuel. I do not know a Manuel. They could not give me an answer as to why my information was used for someone else’s truck. My truck has not needed any kind of servicing this goes on my carfax and yet it’s not my truck. This needs to get looked into. If I don’t hear anything I will be going to BBB and a lawyer. The service ... Read More DealerRater - Mar 26, 2024
Stay clear of doing any sort of business with Craig Minten. Lawsuit filled fir Breech of Agreement, Fraud in the Inducement, Conversion, Civil conspiracy and a few other misreprestations...
We were able to come in and get treated with upmost respect, NorthSide is a well dealership. We hope to make it in for a 2nd new truck or SUV. OSCAR was our sales went way out of his way to make less painful as possible. Thank you Oscar for your hard work!
I realize this dealer is not a Toyota dealer but they had a used vehicle that was a trade-in, which I understand would not be perfect but they didn’t even change the oil. The tires were bald and they wanted top dollar for it that was just unreasonable and then the listed price or the advertised price was not what they were asking for. So many add-ons that raise the price almost $10,000 I don’t know if I’d ever trust business with them.
I was quoted a price for a brake job, and when the work was finished they had charged me an extra $200. The cost difference was for a brake flush, which I understand I needed. However, I should’ve been told that before the work was done
Sam Cervantes always provides outstanding service when I come in. He keeps me posted and updated while I'm waiting for my vehicle to be serviced. Sam will also address and let me know what is recommended for my vehicle in the future. Sam is prompt, courteous, and always has a warm welcoming personality ready to assist me right away.
The sales manager charged way over the cost. They are very greedy. You can find better deals anywhere else. Buyer beware!
Finance paperwork was incorrect. After speaking to sales person and being reassured many times that it had been corrected and still not after about a month i asked to speak with a manager. Sales manager said they would look at paperwork and get back to me. Hadnt heard from anyone so i called back and sales manager was rude and did not want to even deal with the issue since i left negative feedback on the survey that was emailed. After getting the run around after being overcharged over $1100 who would leave positive feedback. I then asked to speak with ... Read More DealerRater - Aug 10, 2023
My daughter bought her first car with you on July 16, and after 5 days it broke down, and they never responded, we took it to a certified workshop and they told us that the car was a superficially fixed to later be sold and scam the customer You sold a car even knowing that it was in poor condition, you are thieves, what was supposed to be a wonderful experience for my daughter turned into the worst nightmare, (cavender chevrolet,Boerne) are the worst, they have no ethics and they do not care about the customer,They lied to my daughter ... Read More DealerRater - Aug 1, 2023
Had the displeasure of my 2022 Silverado ZR2 breaking down (Wednesday 7/12/23) in San Antonio while traveling to Austin from Brownsville, TX. Called the nearest dealership (Vara Chevrolet) and got told they wouldn’t look at my truck until mid August. I then called Northside Chevrolet. Boy what a difference. I spoke to a service advisor, I believe her name was Katrina. Told her my situation. She was very friendly and professional. She said they could possibly look at my truck within a day or two. Got my truck towed into the shop late that afternoon. Met with Service Advisor Andrew Barr. ... Read More DealerRater - Jul 15, 2023
Helpful and quick process. Appreciated the drinks and pop corn while we waited in the lobby
Unprofessional and awful customer service!!! Please choose somewhere else to service your car, this place will make you go through xxxx. It was my first time here and it will be my last! I was harassed by the manager!!! I will never wish on anyone to have to go through what I did today. My car took almost 2 months to receive it back and it took almost 3 weeks for them to provide a loner while the car is been fixed. In top of that, they will want to charge you for anything even for hail damage when is something you ... Read More DealerRater - Mar 25, 2023
Unprofessional and rude customer service, if you want to call it that or "lack of" better said. Work completion was questionable and service advisor made every excuse to contradict my concerns and questions. They will not listen to the customer much less take the time to ensure customer satisfaction. After attempts to address concerns, management will not respond or reach out to the customer. Complete waste of time and business.
Very impressed with the attention to detail and the overall professional attitude everyone I interacted with displayed. I will definitely be returning to and also recommending this dealership to friends and family. Keep up the great work guys!
I recently contacted the collision department to schedule an appointment for an estimate. Unfortunately, the representative who answered my call was not particularly helpful or courteous. Despite my attempts to explain what my insurance told me or if it was necessary I could pay out of pocket, she abruptly ended the call, leaving me feeling frustrated and upset. She said she couldn't schedule my appointment because she was the only one there, like I don't see that as an issue.
In addition to her rudeness, I was disappointed that she seemed to be misinformed about my insurance coverage ... Read More DealerRater - Feb 22, 2023
I live out of town and bought my 2022 Silverado Duramax Certified Preowned. Cristobal Cavazos was the dealer that was helping me and he text me and told me he had this truck with 98 miles on it and had all the other features that I wanted plus more than a competitor's truck I was going to buy. Once I showed up the truck had 2k miles, not the 98 that he texted me.
The rest of the sale went smoothly a few days later I noticed that the parking sensor (the beeping noise) wasn't working. After some digging, I found ... Read More DealerRater - Feb 7, 2023
I’m still having issues with alignment but I live out of town but hard to get back to get it checked out. Will they still be able to bring it in?
Easy Easy and great warrantied work. People are super nice. I only wished I would have actually purchased from them.
Continue having trouble with my Chevrolet Silverado 2020, which I paid $632.60 a month to see that the cut corners cleaning my brakes instead of providing me with warranty and a new set of disk and maybe break pads to fix the squeaking noise I gets every morning when I go to work at 6:30am after retiring from the Army with twenty years of services. Hope someone is reading my review with some “cojones” to game with what I really deserve The best quality customer services possible no matter the cost. Ancira-Winston already lost me as a customer because of their incompetent ... Read More DealerRater - Jan 16, 2023
Signed off on a loan and was told my vehicle would be ready next business day. Come next business day vehicle is still not ready. Spoke to manager Cody, supper rude and offered me 5 gallons of gas as a compensation for waiting 3 days. For any complaints to do not speak to Cody, he will not help and is unprofessional.
My service advisor was great and did everything to make my first time visit smooth.
I am on military duty here in San Antonio Texas. I conducted an inquiry with Northside Cheverolet online and was contacted by a person named Jack. I told him that my credit situation was not the best due to some unforeseen circumstances. He advised me that they work with all types of credit situations and to complete a credit application, come to the dealership and talk with one of their sales guys. I made an appointment and was put in contact with Sales Consultant JD Hamzah. I again explained my situation and he was very optimistic and excited to help ... Read More DealerRater - Nov 11, 2022
To make this quick - BEWARE of their bait & switch tactics! Was given a quote on a specific truck. Told the dealer I was going to show up at a certain time. Followed through completely, just for the dealership to tell me the truck was sold just prior to my arrival. No call to inform me of this before driving over an hour across town (Although I requested they do so to avoid an unnecessary trip). They were very persistent about trying to sell me another truck at a much higher price. I’m pretty certain they completely lied ... Read More DealerRater - Oct 25, 2022
Sale and Finance manager Fabiola Esquivel sale person and finance manager Cody Day like to scam customers they tell you a price and when everything is done it’s a different price and they will not tell you until you get your first payment I will never recommend Northside Chevrolet my first time buying a new car and the last time. Don’t get scam like me beware they like to brainwash you .
it was a good sale experience and helpful staff , financing was fast and friendly . I would recommend to all family and friends
Took my 2018 chev colorado vehicle in to dealership for three issues. Two were fixed. Steering wheel issue continued. Took it back to fix. Dealership Could not diagnose the issue. Could not duplicate the issue. Released the truck back to me after I had concerns for the issue happening while driving. Service advisor commented "lucky it hasn't happen on the road". I told him (chri ramos) I was concerned about my safety on the road. Lupe lara released the vehicle back to me after supposedly taking the symptoms of the issue in some data base or something. Next ... Read More DealerRater - Oct 3, 2022
Cristobal Cavazos is a lying, cheating, and slimy dealer who will lie to your face and steal your money if you let him. Do not do business with him.
Had to call On Star to tow my 2021 Chevy Silverado Z71 as I was driving on NLoop 1604 Warning was Low Power until I lost power and truck turned off and would not start again. Got towed to Northside Chevrolet. Two days later after diagnosed it they said it was the after market floodlights which I hardly ever turn on caused the battery to drain.
My question how can floodlights that are not On drain the battery when truck is running and the alternator should be recharging the battery????
I wonder if they believe the response they provided does not make ... Read More DealerRater - Sep 8, 2022
DISHONEST SWINDLERS. They will not honor their quotes! Strongly recommend AGAINST doing any business with them. Was quoted a price for a full transmission swap (parts and labor). Ordered the transmission through their parts department and when I called to schedule service they hiked the price by over $2,000 not including tax... claiming they had no records of the quote. My wife used to work in the dealerships so the quote should have at least been in the notes or on a recorded line which they conveniently did not have. They also started sending my calls to voicemail. Spoke to both ... Read More DealerRater - Sep 2, 2022
My experience was the best! Sergio was amazing and made my first time buy experience so special. I got a 2022 trailblazer and had to wait a few months but Sergio made sure to keep us updated! Roger made sure we walked out with the best deals!
I along with at least 4 others had to wait for over 3 hours for an oil change. When I talked to the rep Jessica Erwin, she stated "It happens". I informed her that she could have notified me about the delay. She stated, "Maybe next time I will think about it". WFT! When I asked for a manager she stated in a sarcastic voice "they are all out for lunch". When I ask to speak to the GM she stated he was also gone. WOW! So she got a sales rep to talk to me. ... Read More DealerRater - Jun 21, 2022
BUYER BEWARE!! I was lied to and my credit score has suffered. Salesman and finance guy both lied to me about running my credit one time only through my own bank. Then said my bank denied me. Referred me to their ken preferred bank which had a higher interest rate. I found out days later that my credit had been run 4 times and never through my bank. I even offered my own financing and they said they used my bank as well and that was when they supposedly got the denial. I so upset that I don’t even want ... Read More DealerRater - Jun 18, 2022
Great staff. Quick service and a clean waiting area! Highly recommended. Garrett is a big plus to work with.
I have never experienced such disrespect from a car dealership before coming here. Waited over an hour for an appraisal. Received sexist comments from Sales Advisor, "Cris." After finally having my keys brought back to me, we were greeted by the very snarky Sales Manager, "Marcus Anderson." He was told we didn't want to hear any spiel about the "mandatory protection package" (which was only ONE of the many reasons we walked from a deal). He then very sarcastically stated he was "just coming to thank us for coming in." After ... Read More DealerRater - Apr 6, 2022
Great customer service, good communication at all times, effective diagnosis and excellent care for my vehicle.
Great service and salesperson the best he did and awesome sale and job with us
Finance department does not return phone calls or emails. My car was a total loss. I purchase a warranty from the dealership. Signed and completed a cancellation form. I send it back to finance department. A week later, no respond to my email. I have to speak to a Sales Manager to get a respond and answer. The operator writes your name and number down in order to leave a message. You call back, they transfer you to two different people and it goes straight voicemail. You call them mobile, no answer. I bought this car out of state. I ... Read More DealerRater - Mar 16, 2022
Thank you Kody Kent. Customer Service and maintenance was great. Northside Chevrolet. Thank you Kody Kent.
The salesman I dealt when I got my truck was wonderful was very polite, kind, patient, and knowledgeable. The management team and the finance offices are slow to respond and don’t seem to care about you after you make a purchase they are the worst part about the dealership
Very please with my result from Northside Chevrolet. Joseph A was very helpful and honest. He was able to get the results that I requested. I would use Northside Chevrolet again. I was able to speak with Marcus as well who was very professional and knowledgeable as well as VERY helpful. -Matthew D.
Really great service. Really attentive. Whole staff work to find and meet my needs. Would go back with them.
I have been working with Emilio Gonzalez to order my new '22 C8 Corvette. Emilio has been great to work with. He's a very standup guy and has followed through on all his commitments. He has made the process to order a new car so easy. You can bet I will look for Emilio on my next car purchase. Thanks Emilio!
The best service that I ever had. Joseph was the most amazing salesman I have ever dealt with. Cody the manager was ever amazing on making sure we left with our truck the same day.
I dropped my car off on Friday, January 14th in the afternoon. I had an appointment for the 15th. I never heard from anyone by Monday, 1/17/2022 so I called to get an update. I spoke to 4 different people and each stated that they would call me back with an update and none of them did. Finally the 4th person I spoke with told me that they had not done the diagnostic on my car yet and probably wouldn't until Tuesday. I was upset that it took 4 calls for someone to tell me that nobody has done anything with my ... Read More DealerRater - Jan 26, 2022
This is our 2nd visit to this dealership (our 1st visit was a year ago). We decided to give this dealership another try hoping to go home in a brand new vehicle. We stopped by on Saturday, January 1st, during the afternoon hours. Jonathan Hamilton approached us and began showing us some vehicles. My partner and I found a vehicle that we loved and informed Hamilton, that we would like to discuss numbers on the vehicle. We all went inside and began discussing numbers and had our vehicle evaluated for trade in value. As we were going over the numbers, ... Read More DealerRater - Jan 3, 2022
Promptly attended and Lyft provided. Repairs were explained and my vehicle was inspected in case there was anything additional needing attention.
The lift courtesy ride mileage was not enough, had to get another lift after the 10 mile limit.
Joseph was amazing salesman. He didn’t pressure and helped so much to get my new vehicle! Thank you!!
The biggest issue with this service department was the time it took for an oil change and tire rotation, 5 HOURS, but I have listed all the details below.
Pros:
- Service was completed
- Service consultant was pleasant
Cons:
- Timing
It took this service department from 10:15 am to 3:15 pm, 5 HOURS, to complete an oil change and tire rotation. I scheduled my appointment online and was told when I arrived that it might take up to 3.5 hours. I was not happy but needed the oil change today and assumed it might include something like a basic exterior wash for the ... Read More DealerRater - Dec 15, 2021
Fabiola is the salesperson you need when buying a vehicle. Excellent service experience. I will definitely come back and I strongly recommend Fabiola.
Fabiola and the team at Northside Chevrolet were very professional and responsive to what my family needs were and helped accommodate us appropriately. Out of all my years of buying vehicles this was by far the fastest service I have ever received. Great job and a big thanks to the team at Northside Chevy!
Faviola is a people person and goes to bat for you. Great experience with her!
Ms. Fabiola attend us with excellent service. She definitely helped us what we were exactly looking for. Highly recommend going to her and big plus she knows English and Spanish.
Fabiola made it pleasant and a pleasure to work with Northside Chevrolet. Employee Fabiola Esq
Emilio Gonzales made it simple and a pleasure! We will continue to use Northside Chevrolet.
New vehicle sales person unprofessional. Working with me on a truck and then sold it to someone else. Ran my credit for nothing. He did not even give me the figure on what the truck would cost or what they will give me for my trade before he ran my credit. Lack of knowledge
Thank you to Cody, Lupe and service crew who had our vehicle repaired so quickly.
Overall a good experience. Repairs on my vehicle were finished sooner than expected. Friendly staff. Followed up with me and informed me of other services that were recommended.